Access to Quality Healthcare in Focus: Hospitals Called to Be More Humane and Affordable

Society needs access to quality, fast, and affordable healthcare, particularly in metropolitan areas like Jakarta. With rising healthcare costs, the presence of medical facilities with comprehensive services and structured systems has become critical for equitable health access.

In East Jakarta, Dharma Nugraha Hospital—established in 1996—has undergone a comprehensive transformation covering not only infrastructure but also service systems and patient approach. The hospital provides inpatient and outpatient services with specializations in internal medicine, cardiology, neurology, and obstetrics-gynecology.

Supporting facilities have been strengthened with a 24-hour emergency service, laboratory, radiology, and physiotherapy to accelerate diagnosis and treatment. Innovations also include preventive health screenings and home visit services for patients with limited mobility.

The operational transformation involved MEDIVARA Healthcare Consulting to improve the hospital information system and service standards. This approach reflects the modern healthcare industry trend of integrating digitalization and operational efficiency to reduce costs while improving quality.

However, service improvement is not solely dependent on physical facilities. Director and owner Sekar Dewi Dinawati Tjindarbumi emphasized that "this transformation is not just about facilities, but about how patients feel comfortable, cared for" and confident in receiving the right treatment—the human dimension is the primary focus in modern healthcare delivery.