Indonesian Hospitals Aren't Truly Healthy — So Why Do They Survive?

REPUBLIKA.CO.ID, JAKARTA -- Many healthcare institutions are facing no small amount of pressure. This is happening amid increasingly tight competition, dependence on a handful of anchor doctors, ever-evolving regulations, and funding needs that never let up.

Not a few hospitals have grown "naturally" — developing over time without a strong systemic foundation. Operations continue, but without standardization. Performance looks stable, but is hard to measure. When pressure hits, the organization falters because it relies too heavily on individuals rather than systems.

Addressing this complexity, Medivara Healthcare Consulting is present not merely as a consultant, but as an execution partner in the healthcare industry. Unlike conventional approaches that stop at strategy, Medivara is directly involved down to the implementation level, ensuring every change truly happens on the ground.

"Many hospitals want to change, but they stop at the planning stage. The real challenge is execution. That's where we come in, making sure transformation actually happens and delivers impact," said Rima Fatmasari, S.Apt., MARS, Lead Advisor for Clinical Operations & Governance Excellence at Medivara, in a press statement in Jakarta, Friday (24/4/2026).

According to her, this approach has proven itself in the transformation of Dharma Nugraha Hospital in East Jakarta. The hospital, with a long history in oncology, had previously faced serious challenges in operational consistency and patient trust.

Before the transformation, she continued, processes ran without strong standards, coordination between units was suboptimal, and performance was difficult to control comprehensively. The hospital depended on key individuals, without a system capable of maintaining quality consistently. "Transformation isn't about fixing what's broken — it's about building a system that keeps the organization from breaking easily in the first place," Rima said.

Within less than a year of Medivara's involvement, real change began to show. Operational systems were standardized, management structures strengthened, and service quality improved significantly. The impact was felt not only in internal efficiency, but also in patient experience and public perception of the hospital.

"Medivara didn't just give direction — they truly walked alongside us throughout this transformation process. The changes weren't just on paper; we felt them in our systems, our team, and our patients' trust," said Sekar Dewi Dinawati Tjindarbumi, Sp.THT-KL.